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Are you in need of some help?

Look below to find out some of the answers to our most popular questions. If you can't find the answer, then you can send an email with your question to help@nowcafe.co.uk
 

Click on a question to find out the answer:

Q. How do I set up an Incentive Scheme for my child?
Q. How do I give my child points?
Q. How do I view school bulletins?
Q. How do I change my password?
Q. How do I advertise in the Swap Shop?
Q. How do I amend or cancel an advert in the Swap Shop?
Q. Who can register with NowCafe?
Q. How do I change my e-mail address?
Q. How do I collect Reward points?
Q. How do I know how many Reward points I have?
Q. How much will I pay for delivery?
Q. How and when will I receive my order?
Q. How do I return goods?
Q. How will my child's school receive their rebate?
Q. What is the difference between Eurostores and Affiliate shops?

How to set up an incentive scheme.

You must be logged in to set up your child's incentive scheme

- Click 4Parents button to enter Parent Zone
- Select Administer your child's incentive scheme
- Select Add Child
- Enter your child's name
- Enter up to 3 tasks using a separate line for each task
- Enter a prize code from the Mall (optional) or type reward details
- Click the Add Child button

You have the option to add further children at any time
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How to Award your child points or change details

- Click 4Parents button to enter Parent Zone
- Select Administer your child's incentive scheme
- Click on child's name

To award points
- Type the number of points you wish to award
- Click the Submit button

To change details
- Edit any details
- Click the Save Changes button
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How to view school bulletins

You must be logged in to view bulletins

- Click 4Parents button to enter parent Zone
- Select School Bulletins
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How to Advertise in Swap Shop

You must be logged in to advertise in Swap Shop

- Click the Swap button to enter the Swap Shop
- Click 'to advertise here'
- Click New Advert
- Type details remembering to tick the box if you wish to upload an image
- Click the Submit button

In order to ensure that adverts are appropriate, your advert will be checked by a member of the Now Team, prior to it appearing in the Swap Shop
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Who can register at NowCafe?

Offers are not available to the general public. Only parents, teachers, relatives and friends can register, by selecting the appropriate school.

How to Amend or Remove an Advertisement

- Click the Swap button to enter the Swap Shop
- Click 'to advertise here' and enter your password
- A list of your current adverts will appear
- Select the appropriate option to Edit, Renew, Delete or add an image

Adverts will automatically be removed after 4 weeks unless previously deleted by you.
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Q. How do I change my password?
A. It's easy peasy. Click on the link below to go to the change password form, fill in the form and then send it to the NOW Cafe Team and - hey presto - your password is changed.

Click Here to go to the change password form (this can also be accessed through the 'Login' page).

Remember: Your password should be hard to guess but easy to remember. Keep it is secret and safe - never write it down - don't use anything too obvious like your first name or your date of birth.

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Q. How do I change my email address?
A. We use your email address to send you exciting information about NOW Cafe so, if you have changed your address since registering - let us know now.

It's easy, but you need to follow one basic rule - you must send us an email from your new email account to registration@nowcafe.co.uk

Follow the example below…

"Please change my email address to newname@newaddress.co.uk

My existing NOW Cafe email address is dave@aspirations.co.uk and my password is actionman"


But remember the one basic rule, you must send us a message from your NEW email account - not your old one - so we can check the address is valid.

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Q. How do I collect Reward points?
A. You will receive 2 points for every £1 you spend in the NOW Cafe Mall. The points will be automatically credited to your NOW Cafe account and, with just 250 points, you'll get a discount when you shop at the NOW Cafe Mall. For 500 points, the discounts are even greater.

By the way, if you haven't already registered as a member, go for it - we'll credit your account with 250 points immediately!

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Q. How do I know how many Reward points I have?
A. Just click on the Basket and the first thing you'll see is the "Number of points left to spend".

Q. How much will I pay for delivery?
A. Fantastic news!!! With Xtra Value Delivery, it doesn't matter how many items you order in one go for delivery to one address - you will only pay one delivery charge.

Here's how it works…
Depending upon the size and value of the items you are ordering, you will pay one of these delivery rates...

1. Free Delivery
2. 25p
3. £1.25
4. £2.50
5. £2.95
6. £3.95
7. £4.75

But with Xtra Value Delivery, you don't have to order just one item - you can order as many as you like and still only pay one delivery charge. The amount you pay will be equivalent to the highest one applicable to your order.

For example, if you order three items which each cost 25p for delivery - you'll only pay 25p for them all. If they each cost £2.50 for delivery you'll just pay £2.50 for the whole lot - get the picture?

If you select, say, one item with a delivery charge of 25p, two costing £1.25 for delivery and one at £2.50 - you'll pay just £2.50 - a saving of £2.75. To check just how much you are going to be charged for delivery of your items, just take a look in your basket once it is full, then proceed to checkout.

It's great news - it's great value - its Xtra Value from NOW Cafe.

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Q. How and when will I receive my order?
  • All goods are delivered carriage paid by suitable means.
  • Most items ordered will be delivered within 7 - 10 days.
  • If you pay for your order with a cheque or postal order, delivery will be delayed by approximately 7 days, in order to allow payment to clear.
  • Certain large items are delivered direct from manufacturers or suppliers and may, in these instances, take slightly longer to arrive, particularly during periods of high demand.
  • If you order more than one item, please expect deliveries from different sources and therefore at different times.
  • Should any items remain outstanding from your order after 28 days, please contact the NOW Cafe team via the Contact button.
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How to return goods?
A. If you wish to return goods for any reason, please contact the NOW Cafe team via the Contact button.

Please ensure that you retain the original packaging, as certain manufacturers will only accept goods returned in this way.

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How does RebatEd work?

Your child's schools will receive a 2% commission on all parents' purchases. Whilst it will not be possible for anyone to view individual purchase details, Head Teachers will be able to view their school's total rebate at any time.

Only Head Teachers or someone authorised by the Head Teacher will have access to the School Rebate Zone and to ensure complete security, commissions will be paid by cheque, made payable directly tto your child's school.

We will also be offering school supplies in the near future, in association with a leading school supplies company.

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About the Mall

There are 2 types of shop in The Mall: Eurostores and Affiliate Shops

Eurostores are wholly or partly owned by The Mall. You'll know it's a Eurostore because discount prices will be shown on each product for 250 and 500 points. You can add products from any Eurostore to your shopping basket and pay at the same time.

These are Eurostores:

  • Xport.com
  • StudentZone
  • Talk2
  • The Poster Warehouse
  • Treasure Island
  • La Perfumerie
  • No Idea Clothing
  • Funky Fashion
  • The Pyramid Department Store
  • Petz
  • PC Planet
  • ItSchool Boys
  • ItSchool Girls
  • Wearhouse for Women

and coming soon

 
  • Wearhouse for Men

Affiliate Shops are retailers who have agreed to offer you lower prices or extra benefits for collecting Reward Points. When you select an Affiliate Shop, our system will check your points balance, and if you have:

  • No points, you will be offered great value on a great range of products.
  • 250 points or more, you will be offered even lower prices and 250 points will be deducted if you make a purchase.

In either case, you will be required to use their checkout.

These are the Affiliate Shops:

 
  • Gadget Girl
  • The Book Place
  • CDWOW
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