Are you in need of some help?
Look below to find out some of the answers to our most popular questions.
If you can't find the answer, then you can send an email with your
question to help@nowcafe.co.uk |
|
 |
|
Click on a question to find out the answer:
Q. How do I set up an Incentive Scheme
for my child?
Q. How do I give my child points?
Q. How do I view school bulletins?
Q. How do I change my password?
Q. How do I advertise in the Swap Shop?
Q. How do I amend or cancel an advert in the Swap
Shop?
Q. Who can register with NowCafe?
Q. How do I change my e-mail address?
Q. How do I collect Reward points?
Q. How do I know how many Reward points I have?
Q. How much will I pay for delivery?
Q. How and when will I receive my order?
Q. How do I return goods?
Q. How will my child's school receive their rebate?
Q. What is the difference between Eurostores and
Affiliate shops?
|
 |
|
How to set up an incentive scheme.
You must be logged in to set up your child's incentive scheme
- Click 4Parents button to enter Parent Zone
- Select Administer your child's incentive scheme
- Select Add Child
- Enter your child's name
- Enter up to 3 tasks using a separate line for each task
- Enter a prize code from the Mall (optional) or type reward details
- Click the Add Child button
You have the option to add further children at any time
Back to top
|
 |
| How to Award
your child points or change details
- Click 4Parents button to enter Parent Zone
- Select Administer your child's incentive scheme
- Click on child's name
To award points
- Type the number of points you wish to award
- Click the Submit button
To change details
- Edit any details
- Click the Save Changes button
Back to top
|
 |
| How to
view school bulletins
You must be logged in to view bulletins
- Click 4Parents button to enter parent Zone
- Select School Bulletins
Back to top
|
 |
| How to Advertise
in Swap Shop
You must be logged in to advertise in Swap Shop
- Click the Swap button to enter the Swap Shop
- Click 'to advertise here'
- Click New Advert
- Type details remembering to tick the box if you wish to upload
an image
- Click the Submit button
In order to ensure that adverts are appropriate, your advert will
be checked by a member of the Now Team, prior to it appearing in
the Swap Shop
Back to top
|
 |
|
Who can register at NowCafe?
Offers are not available to the general public. Only parents, teachers,
relatives and friends can register, by selecting the appropriate
school.
|
 |
| How to Amend
or Remove an Advertisement
- Click the Swap button to enter the Swap Shop
- Click 'to advertise here' and enter your password
- A list of your current adverts will appear
- Select the appropriate option to Edit, Renew, Delete or add an
image
Adverts will automatically be removed after 4 weeks unless previously
deleted by you.
Back to top
|
 |
|
Q. How do I change my password?
A. It's easy peasy. Click on the link below to go to the change
password form, fill in the form and then send it to the NOW Cafe
Team and - hey presto - your password is changed.
Click Here
to go to the change password form (this can also be accessed through
the 'Login' page).
Remember: Your password should be hard to guess
but easy to remember. Keep it is secret and safe - never write it
down - don't use anything too obvious like your first name or your
date of birth.
Back to top |
 |
|
Q. How do I change my email address?
A. We use your email address to send you exciting information about
NOW Cafe so, if you have changed your address
since registering - let us know now.
It's easy, but you need to follow one basic rule - you must send
us an email from your new email account
to registration@nowcafe.co.uk
Follow the example below…
"Please change my email address to newname@newaddress.co.uk
My existing NOW Cafe email address is dave@aspirations.co.uk
and my password is actionman"
But remember the one basic rule, you must send us a
message from your NEW email account - not your old one - so we can
check the address is valid.
Back to top |
 |
|
Q. How do I collect Reward points?
A. You will receive 2 points for every £1 you spend in the NOW Cafe
Mall. The points will be automatically credited to your NOW Cafe
account and, with just 250 points, you'll get a discount when you
shop at the NOW Cafe Mall. For 500 points,
the discounts are even greater.
By the way, if you haven't already registered as a member,
go for it - we'll credit your account with 250 points immediately!
Back to top |
 |
Q. How
do I know how many Reward points I have?
A. Just click on the Basket and the first thing you'll see is the
"Number of points left to spend".
|
 |
|
Q. How much will I pay for delivery?
A. Fantastic news!!! With Xtra Value Delivery, it doesn't matter
how many items you order in one go for delivery to one address -
you will only pay one delivery charge.
Here's how it works…
Depending upon the size and value of the items you are ordering,
you will pay one of these delivery rates...
1. Free Delivery
2. 25p
3. £1.25
4. £2.50
5. £2.95
6. £3.95
7. £4.75
But with Xtra Value Delivery, you don't have to order just one item
- you can order as many as you like and still only pay one delivery
charge. The amount you pay will be equivalent to the highest one
applicable to your order.
For example, if you order three items which each cost 25p for delivery
- you'll only pay 25p for them all. If they each cost £2.50 for
delivery you'll just pay £2.50 for the whole lot - get the picture?
If you select, say, one item with a delivery charge of 25p, two
costing £1.25 for delivery and one at £2.50 - you'll pay just £2.50
- a saving of £2.75. To check just how much you are going to be
charged for delivery of your items, just take a look in your basket
once it is full, then proceed to checkout.
It's great news - it's great value - its Xtra Value from NOW Cafe.
Back to top |
 |
Q. How
and when will I receive my order?
- All goods are delivered carriage paid by suitable means.
- Most items ordered will be delivered within 7 - 10 days.
- If you pay for your order with a cheque or postal order, delivery
will be delayed by approximately 7 days, in order to allow payment
to clear.
- Certain large items are delivered direct from manufacturers
or suppliers and may, in these instances, take slightly longer
to arrive, particularly during periods of high demand.
- If you order more than one item, please expect deliveries from
different sources and therefore at different times.
- Should any items remain outstanding from your order after 28
days, please contact the NOW Cafe team
via the Contact button.
Back to top |
 |
|
How to return goods?
A. If you wish to return goods for any reason, please contact the
NOW Cafe team via the Contact button.
Please ensure that you retain the original packaging, as certain
manufacturers will only accept goods returned in this way.
Back to top |
 |
|
How does RebatEd work?
Your child's schools will receive a 2% commission on all
parents' purchases. Whilst it will not be possible for anyone
to view individual purchase details, Head Teachers will be
able to view their school's total rebate at any time.
Only Head Teachers or someone authorised by the Head Teacher
will have access to the School Rebate Zone and to ensure complete
security, commissions will be paid by cheque, made payable
directly tto your child's school.
We will also be offering school supplies in the near future,
in association with a leading school supplies company.
Back to top |
 |
About the Mall
There are 2 types of shop in The Mall: Eurostores
and Affiliate Shops
Eurostores are wholly or partly owned by
The Mall. You'll know it's a Eurostore because discount prices
will be shown on each product for 250 and 500 points. You
can add products from any Eurostore to your shopping basket
and pay at the same time.
These are Eurostores:
|
|
- Xport.com
- StudentZone
- Talk2
- The Poster Warehouse
- Treasure Island
- La Perfumerie
- No Idea Clothing
- Funky Fashion
- The Pyramid Department Store
- Petz
- PC Planet
- ItSchool Boys
- ItSchool Girls
- Wearhouse for Women
|
|
and coming soon
|
| |
|
|
Affiliate Shops are retailers who have agreed
to offer you lower prices or extra benefits for collecting
Reward Points. When you select an Affiliate Shop, our system
will check your points balance, and if you have:
- No points, you will be offered great
value on a great range of products.
- 250 points or more, you will be offered
even lower prices and 250 points will be deducted if you
make a purchase.
In either case, you will be required to use their checkout.
These are the Affiliate Shops:
|
| |
- Gadget Girl
- The Book Place
- CDWOW
Back to top |
|